This Privacy Policy explains how Jackpot City Casino New Zealand collects, uses, stores, and shares personal information. As an offshore operator managed by Baytree Interactive Ltd (Kahnawake licence 00892), it is important for New Zealand players to understand that their data is handled outside the direct jurisdiction of the New Zealand Department of Internal Affairs.
Data We Collect
To provide a secure gaming environment, the casino collects several categories of information:
- Personal Details: Name, date of birth, residential address, email address, and phone number.
- Verification Documents (KYC): Passport or driving licence copies, utility bills for proof of address, and payment ownership confirmation.
- Technical Data: IP address, device type, browser information, location signals, and session logs.
- Financial Data: Transaction history, deposit/withdrawal methods, and in some cases, source-of-funds or source-of-wealth documentation.
How We Use Personal Data
The primary use of your data is functional: managing your account, processing payments, and providing customer support. However, from a regulatory standpoint, the data is also used for:
- Compliance: Meeting anti-money laundering (AML) and anti-fraud duties.
- Responsible Gambling: Monitoring playing patterns to apply necessary account controls or interventions.
- Site Improvement: Analyzing website activity to improve performance and personalize user settings.
- Marketing: Sending promotional offers only where the player has actively opted in.
Sharing Data With Third Parties
Jackpot City may share player data with trusted third parties to facilitate services. This includes payment processors, identity verification services, game software providers (like Games Global), and licensing bodies. Data may also be shared with dispute resolution services (such as eCOGRA) if a formal complaint is raised.
💡 Expert Insight: While third parties are required to process data under strict security standards, players should be aware that their information may be transferred to servers located in various international jurisdictions.
User Rights
As a player, you maintain certain rights over your personal information:
- Access & Correction: You can request a copy of the data held about you and update any inaccurate details.
- Deletion: You can request data removal, though the casino is legally required to retain specific records (financial and KYC) for several years to comply with licensing and AML laws.
- Opt-Out: You can withdraw consent for marketing communications at any time through your account settings.
Cookies and Tracking
The website utilizes cookies to maintain active sessions, remember your preferences, and detect suspicious activity. These technologies are also vital for the “Reality Check” tool, which tracks your time spent on the site. While you can disable cookies in your browser, doing so may prevent you from logging in or using specific cashier functions.
Contact for Privacy Requests
All privacy-related enquiries, including data access requests, should be directed through the secure contact form or the Help Centre.
⚠️ Security Warning: For your own protection, never send copies of your ID, bank statements, or account screenshots through public social media channels, X (Twitter), or unencrypted messenger apps.
| Data Category | Storage Duration | Primary Reason |
|---|---|---|
| Financial Records | 7+ Years (typical) | Tax and AML Compliance |
| KYC Documents | Duration of account + legal limit | Identity Verification |
| Marketing Logs | Until Opt-Out | Personalisation |
